How To Improve The Patient Experience Through Telemedicine
Despite all the attention virtual tours have received in recent months, the potential of teleskills to drive operational response and efficiency cannot be overlooked. In this regard, telemedicine enables applications that can facilitate cost reduction, improved scalability and interoperability, advanced data analytics, and new levels of personal control over patient data. All of these factors […]
Three Technologies That Every Contact Center Should Have
How Does Digital Transformation Affect The Health Sector?
7 Benefits of Moving Hotel Communications to the Cloud
5 Design Keys That Are Defining Workplaces in 2022
The landscape of work has evolved and transformed so often over the last 18 months that expectations, predictions and aspirations for what the office should be have never been more disparate. While that’s not necessarily a bad thing, it does mean that where the office was very much “home from 9am to 5pm”, it has […]
Workforce Well-Being: Why Is It More Important Now Than Ever?
How To Select The Best Agent Management Solutions In Call Centers?
How To Facilitate The Labor Flexibility Of Agents In Call Centers?
Is Work-Life Balance an Issue for Call Centers?
What Three Key Elements Mark the Success of an Omnichannel Customer Experience?
As digital transformation changes the business landscape, customer experience (CX) has become the number one service in the call center. In fact, contact center and customer experience (CX) leaders recently surveyed by Aberdeen prioritize adapting to customer needs above all else when establishing their digital strategies. Aberdeen recently surveyed more than 1,300 business leaders about […]