With our customer service platform in the cloud, your agents will be able to manage all the conversations in one place. The various modules of the software will help you boost your communications: personalize and automate workflows, create successful campaigns, generate statistics and reports and pay only for what you use.
And that’s not all… 👇
One platform for all your conversations
Interact with your customers through their favorite channels: WhatsApp, Webchat, SMS, phone calls and via the web.Do you want to be there when your customers need you? Open the frontiers of communication and become ubiquitous.
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The bot that optimizes your communications
Automatically answer calls and messages to resolve questions or guide the user to the best agent. Give your bot personality! Streamline conversations, reduce costs, and streamline agent work.
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Multiply your sales with Enreach Outbound
Create and manage your Marketing campaigns, evaluate the effectiveness in real time, measure the results and make your business grow up to 400%. Convert your leads into customers!
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Direct each conversation to the most suitable agent
With our innovative ACD-IVR systems and state-of-the-art bots you will respond at the right time and in the most optimal way.
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Integrate secure payment into your Cloud Contact Center
Adapt your payment processes by phone to the PCI-DDS regulations. Increase the satisfaction of your customers by accompanying them in their telephone payment processes or generating a payment link.
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Measure your performance and improve your results
Analyze the service you are offering through a powerful statistics module. All the information you need at your fingertips, to make the best decisions.
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